Legal
Terms of Service
Plain English summary
Book a clean, leave your bins out and empty, pay after we're done. No deposits, no GST, no cancellation fees. We'll always confirm any extra charges with you on-site before adding them to your invoice.
1. Our services
FreshBin Co. provides residential bin cleaning services in Coquitlam and the surrounding Tri-Cities area (Port Moody, Port Coquitlam) and select Metro Vancouver communities. Services include pressure washing, sanitizing, and deodorizing of household waste and recycling bins.
2. Booking
Services are booked through our online booking system at freshbinco.com/appointments. By completing a booking, you confirm that:
- You are 18 years of age or older
- Your bins will be accessible and empty at the scheduled time
- The service address is accurate
- You are authorized to request service at that property
3. Pricing
All prices are in Canadian dollars. FreshBin Co. is a small supplier and is not registered for GST/HST. No tax is added to your invoice.
| Bin type | Price |
|---|---|
| Small rollout bin | $20 |
| Medium rollout bin (most common) | $25 |
| Large rollout bin | $35 |
| Recycling bin | $10 |
Per-bin monthly rate: Sm $15 · Med $20 · Lg $30 per visit · recycling complimentary. A complimentary small recycling bin clean is included on every visit. Subject to a separate Recurring Service Agreement.
Discounted recurring rate — contact us for exact pricing. A complimentary small recycling bin clean is included on every visit. Subject to a separate Recurring Service Agreement.
Applies when a bin contains significant residue or buildup beyond a standard clean. Always confirmed with you on-site before proceeding — never added without your approval.
4. Payment
Payment is due after the service is completed. A payment request is sent to your booking email after each completed service. No GST is charged.
Interac e-Transfer is our primary payment method — account details are provided at booking confirmation. We also accept cash on-site. Card payment via Stripe is available for recurring plan clients and by arrangement for one-time bookings.
For recurring plan clients, payment is processed automatically after each visit — see your Recurring Service Agreement for details.
5. Cancellations and rescheduling
We ask for at least 24 hours' notice if you need to reschedule or cancel. Use the reschedule link in your confirmation email, or contact us at info@freshbinco.com. Cancellations with less than 24 hours' notice may not be rescheduled to the same day or week, depending on availability.
Recurring plan clients: Service dates are coordinated around your municipal waste collection schedule and may vary month to month. We confirm your service date each cycle before the visit. If your collection day changes, let us know and we'll adjust going forward.
6. Service access requirements
You do not need to be home. Bins just need to be empty (no bags or loose waste inside) and accessible from the street or an agreed location at the scheduled time.
If we arrive and cannot access the bins — locked gate, bins not out, wrong address — we will contact you the same day to reschedule at no charge. This courtesy applies once per customer. If access issues occur a second time, we reserve the right to invoice at 50% of the service rate to cover travel and time, and future bookings may require a confirmed access arrangement.
Invoice accuracy: The invoice reflects the bins that were actually present and cleaned on-site. If the bins on the day differ from what was entered at booking, we service what's there and adjust the invoice accordingly — you don't need to update your booking in advance.
7. Heavy buildup
If bins contain significant buildup requiring additional time or effort beyond a standard clean, a $15 per bin heavy buildup fee applies. If you are home, we confirm this with you before proceeding. If you are not home, we will contact you by text or phone with a quick note before adding the fee. If we cannot reach you, we complete a standard clean at the original rate and note the buildup in the invoice. No buildup fee is ever added without your awareness.
8. Out-of-area transit fee
Customers outside our core Tri-Cities service area may be subject to a transit fee. If applicable, this will be communicated to you before your booking is confirmed. You may cancel without charge if you do not wish to proceed.
9. Right to refuse service
FreshBin Co. reserves the right to decline or discontinue service at our discretion, including situations where bins contain hazardous or biohazardous materials, access is repeatedly unavailable at scheduled times, or payment for previous services remains outstanding.
10. Warranties and disclaimer
FreshBin Co. will perform services with reasonable care and skill. We do not guarantee specific results — such as complete odour elimination in heavily contaminated bins — where outcomes depend on factors outside our control.
11. Limitation of liability
FreshBin Co. is not liable for pre-existing damage to bins, lids, wheels, or property; damage resulting from bins in poor structural condition prior to cleaning; or indirect, incidental, or consequential losses of any kind. Our maximum liability in any circumstance is limited to the amount paid for the specific service in question.
12. Disputes
If you have a concern about a service or invoice, please contact us first at info@freshbinco.com. We commit to responding within 3 business days and working with you to resolve the issue.
13. Changes to these Terms
We may update these Terms from time to time. The current version will always be available at freshbinco.com. For material changes, we will notify recurring clients by email at least 14 days before the change takes effect. Continued use of our services after an update constitutes acceptance of the revised Terms.
14. Privacy
Our collection and use of your personal information is governed by our Privacy Policy, available at freshbinco.com/privacy-policy.
15. Governing law
These Terms are governed by the laws of the Province of British Columbia and the applicable laws of Canada.
16. Contact
FreshBin Co.
Coquitlam, BC
info@freshbinco.com
freshbinco.com